Please note that we are currently experiencing an issue that may be affecting Inward and Outward transfers from being successful. If money was sent to your account today and it is yet to reflect or an outward transfer you made failed, this may be the reason. The team is actively working with the relevant parties to resolve it, and transactions wil be updated to their final status shortly.

If your account balance doesn't look right or you are seeing a wrong account, it might be because you are viewing a different account or wallet from the one you expect.

Here are common reasons:

You have multiple accounts: Business banking customers can have multiple accounts. Your funds may be in a different wallet from the one you're currently viewing. Switch between your accounts by tapping the account selector at the top of your dashboard. Your funds may be in another one.

You are in the wrong app: Moniepoint has two banking apps; Business and Personal. You may be logged in to the wrong app. The personal banking app has a white icon and the business banking app has a blue icon. Try logging into the other app to check your balance there.

Your phone number is linked to a different account: If someone sent money to your phone number, it may show in an account you don't normally use. See "Why can't I see money sent to my phone number?" for steps to find it.