Account Information And Updates

ARTICLES IN THIS SECTION

Why do I not receive SMS alerts?Why was I debited for SMS charges after turning off SMS notifications?My SMS fees were too highHow to change name or date of birthHow to change or update email addressHow to Change Your NOK's AddressHow to Change Your NOK's Date of BirthHow to Change Your NOK's Email AddressHow to Change Your NOK's NameHow to Change Your NOK's Phone NumberHow to Update Your App (Android and iOS)How can I get my account Number Why was I debited for SMS charges?How can I check the network status of other banks?How can I get my account balance?How can I get my NIN?How to get my BVN?How to change account name of a Business AccountHow do I change the information linked to my Moniepoint account?Who is my Business Relationship Manager?How do I download my statement of account?Who is my BRM?I want to know my business performance/know my rankingHow can I view my transactions from my Moniepoint dashboard?I want to close my Moniepoint account, how can I do that?I keep getting an error message while trying to close my accountI want to close my Moniepoint account but i don't have access to my Moniepoint appCan transaction history be deleted

Why was I debited for SMS charges after turning off SMS notifications?


SMS charges are deducted at the start of the next month. This includes fees for SMS Alerts and Card/Online transaction OTPs.


Any fees you have accrued before disabling SMS would still be deducted at the start of the next month.


Not to worry, now that SMS is disabled you should no longer receive SMS charges for alerts going forward.