If the name or date of birth on the customer's account is wrong for whatever reason, for example the name spelling is incorrect, or the customer has gotten married and wants to change their surname, they can request an update. Both fields exist under the Personal Information section, where the Name field holds the customer's full name. The update can be made using either the mobile application or the web application. Before making the request, the customer must ensure the details on their identity records have already been updated to the correct information, as the account records are verified against these. The exact requirement depends on the customer's KYC level, as explained below.

Before making the request

For customers on KYC Level 2 and above: the details on both the NIN and BVN must match and reflect the correct information for the update to be successful.

For customers below KYC Level 2: the details must have been updated on the ID used to create the account, that is, the NIN or the BVN.

If the customer has not yet made these updates:

1. For NIN updates, they should visit the nearest NIMC centre.
2. For BVN updates, they should visit their enrolment bank (the bank where they registered their BVN).

Please note: after visiting NIMC or the enrolment bank, the customer should allow at least 24 hours before retrying, as it can sometimes take that long for the changes to reflect on the NIN and BVN systems. Once the update has been confirmed, the customer can return to the app or web platform and retry the steps below.

How to update via the mobile app

1. Log in to the app.
2. Click on the display picture at the top left.
3. Click to edit the personal information.
4. Click on the "Update" button beside the field to be updated (Name or Date of Birth).
5. Wait for the request to be processed, then confirm that the details have been updated.

How to update via the web

1. Log in to the web platform via https://atm.moniepoint.com.
2. Navigate to Security.
3. Select Personal Information.
4. Click on the "Update" button beside the field to be updated (Name or Date of Birth).
5. Wait for the request to be processed, then confirm that the details have been updated.

If the update fails due to a mismatch

A mismatch in the customer's records can prevent the update from going through when it is initiated. If this happens, the customer should use the refresh option and try again. If the details still do not update after refreshing, please feel free to contact our support team.

For customers using feature phones

Customers without smartphones are currently unable to make this update themselves, as the update is only available on the mobile app and web platform. In this case, please feel free to contact our support team. (edited)