Overview

Changing an email address is a fairly straightforward process that customers can perform themselves, either on the mobile app or on the web platform. Below are the steps to make the update on each channel.

How to update the Email Address via the mobile app

1. Log in to the app.
2. Click on the display picture at the top left.
3. Click to edit the personal information.
4. Select the Email option to update.
5. Input the new email address and submit the request.
6. Check the email inbox for a verification link and click on it. Once verified, the customer is redirected back to the app and the update is complete.

How to update the Email Address via the web

1. Log in to the web platform via https://atm.moniepoint.com.
2. Navigate to Security.
3. Select Personal Information.
4. Select the Email option to update.
5. Input the new email address and submit the request.
6. Check the email inbox for a verification link and click on it. Once verified, the customer is redirected back to the web application and the update is complete.

Thank you for choosing Moniepoint. If you have any questions or need further assistance, please feel free to contact our support team.