Why was I debited for SMS charges?



Please note that the debit you received for SMS charges represents a monthly summary charge for all transactional SMS alerts sent to your phone number throughout the month.


Each SMS alert costs N6. You can stop these charges by turning off SMS alerts. Follow the steps below:



1. Log in to your app using your username and password

2. From the Services section of your Dashboard, select More

3. Choose Settings under the Account and Settings option

4. On the Settings page, select Notification Preferences

5. Turn off SMS Notifications for debit and credit


Important:

  1. Once you turn this off, you would no longer receive SMS alerts for debit and credits
  2. If you have already received some SMS notifications for the current month, you would still be charged for them next month.
  3. The narration on SMS charges ends with MonthStartDate_MonthEndDate_DEBIT_0 example 01Mar2026_31Mar2026_DEBIT_0