If you're expecting funds in your account but can't see them, it may be in a different account than the one you're looking at.

Here are some reasons why this happens:

You're logged into the wrong app: Moniepoint has two banking apps, Business and Personal. Download the other app and check your balance there. Make sure you're checking the right app. The personal banking app has a white icon and the business banking app has a blue icon.

The money was sent to your phone number: If someone sent money to your phone number, it may have landed in a different account than the one you're checking now. Check your other Moniepoint accounts to see if it's there.

You withdrew from your savings plan: When you withdraw from a savings plan, the funds go to the withdrawal destination that was set when the plan was created. This may be a different wallet from the one you're currently viewing. Check your other wallets by tapping the account selector at the top of your dashboard, the funds should be there.

If none of the above applies, also confirm from the sender that the transaction was successfully sent on their end. If it was successful, please ask the sender to share the transaction reference or session ID with you, and you can contact customer support through any of our channels with that ID.