Account Information and Updates

Kindly follow the steps below to view the bank’s network status from your Moniepoint dashboard

• Log in to your Moniepoint account
• Under Services, click on ‘Network’
• Select the success rate you want to monitor (Bank, Utility bill, Airtime)

Do not hesitate to contact us if you have any further questions or require additional information.

• Log in to the Moniepoint App
• Your balance should be visible on the dashboard

BVN can be retrieved instantly by dialling *565*0# using the phone number linked to your BVN when it was registered. The service works across all Nigerian banks and attracts a ₦20 network charge.

How it works

1. Use the mobile number registered with your bank. 
2. Dial *565*0# on your phone.
3. Your BVN will be displayed on the screen (or sent via SMS).Important notes

• The code is compatible with all Nigerian banks.
• A small network/service fee (usually around ₦20) may be deducted.
• Your SIM must be active and have sufficient airtime.
• If you have multiple bank accounts, the BVN shown is the same for all of them.

If it doesn’t work

• Ensure you’re dialling from the registered phone number.
• Try again in an area with good network coverage.
• If the issue persists, visit your bank branch with a valid ID.

To retrieve your NIN

• Dial *996# from their registered phone number. Please note that there will be a service charge of 20 Naira

To change an account name, you navigate to the business. Then, you go to the three dots and choose "view business account". The speaker noted that two business accounts were attached to the business.

The steps for changing the account name are:

• Click on the account you want to change.
• Click on "edit account" or go via "view account details".
• When viewing the account details, the existing account name is visible.
• Click on "edit".
• Close the current name and fill in a new name, for example, "aggregate branch".
• Click on "continue".

A message should appear confirming that the "Account name has been updated successfully".

Once the update is dismissed, returning to the business account details shows the new name reflected.

NB: BRM can ONLY update (add, remove, change) the suffix of a Business account name, not the Legal business name of a business account

To update your profile information, follow these steps:

1. Log in to your app.
2. On your dashboard, tap your profile picture.
3. Select the option to edit your profile information.
4. Make the necessary updates to your details.
5. Tap 'Save' to confirm the changes.

Do not hesitate to contact us if you have any further questions or require additional information.

If you are a business banking customer, you can find the details of your Business Relationship Manager when you log into your Moniepoint dashboard. 

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to download your business statement of account;

1. Log on to your Moniepoint account via the app.
2. By your account balance, click on 'History'.
3. Click on the 'Export' icon
4. Select the statement type (Standard or Extended)
5. Select the date range for the transactions you want to view, and select a format to download the statement of account in (Excel or PDF)
6. Once the necessary selections are made, click 'Export' to download the statement of account to your device.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to check your current ranking

1. Log in to your Moniepoint dashboard
2. Select ‘Performance’ to see a breakdown of your current rank.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to view your transactions from the dashboard

• Log in to your Moniepoint dashboard
• Navigate to ‘Payments’
• Select which of the transactions you want to view (Transfer, Purchase, Airtime, bill payment, dispute) 
• Filter with the necessary fields and click on view.

Do not hesitate to contact us if you have any further questions or require additional information.

To close your Moniepoint Account:

1. Log in to your dashboard and access settings by clicking on the photo icon located at the top left corner of the screen.
2. Choose 'Close Account' and proceed by clicking 'Proceed.'
3. Select the specific account you wish to close.
4. Provide the reason for closing the account.
5. Complete the face verification process.
6. Enter your transaction pin, then continue to submit.

Please note:

• Accounts on Post-No-Debit (PND) status with a balance exceeding N500.00 cannot be deleted. Kindly wait for the PND status to be released before attempting to delete such an account.
• If your account holds over N500, transfer the funds to another account before attempting to delete it.

Your request will be reviewed by our team and processed accordingly.

Do not hesitate to contact us if you have any further questions or require additional information.

If you encounter an error message while attempting to close your account, please consider the following steps:

1. Check for Restrictions: Ensure there are no account restrictions in place.
2. Balance Check: Verify that the account balance is below N500.00.

• If there's an account restriction, reach out to our support team for immediate assistance.
• For account balances above N500.00, transfer the excess amount to another account before proceeding with the closure process.

These steps will help facilitate the successful closure of your account. If issues persist, our support team is ready to assist you.

Do not hesitate to contact us if you have any further questions or require additional information.

If you're unable to access your Moniepoint app and need assistance with closing your account, please follow these steps:

1. Contact Your BRM (Business Relationship Manager): Reach out to your BRM and request that they assist in initiating the account closure process on your behalf.
2. Contact Support: Alternatively, you can get in touch with us through our various support channels for guidance and assistance in closing your account.

Our team is here to help and ensure a smooth account closure process. Feel free to reach out for any further assistance you might need.