Account Information and Updates

1. Step 1 → Open you Moniepoint App app and navigate to your Profile section
2. Step 2 → Scroll down to Actions and tap on Next of Kin
3. Step 3 → Locate the Residential Address field and enter the updated address
4. Step 4 → Tap Next to confirm your changes
5. Step 5 → An OTP will be sent to your register phone number, provide OTP
6. Step 6 →Authenticate using your Face ID

Your update is saved and takes effect immediately

⏱️ You must wait 4 hours before making another NOK update. A maximum of 3 NOK changes are allowed per 30 days. If you encounter an issue, please try again. If the problem persists after retrying, kindly contact our Support team for assistance. We're here to help.

1. Step 1 → Open you Moniepoint App app and navigate to your Profile section
2. Step 2 → Scroll down to Actions and tap on Next of Kin
3. Step 3 → Locate the Date of Birth field and enter the correct date (DOB cannot be in the future)
4. Step 4 → Tap Next to confirm your changes
5. Step 5 → An OTP will be sent to your register phone number, provide OTP
6. Step 6 →Authenticate using your Face ID

Your update is saved and takes effect immediately

⏱️ You must wait 4 hours before making another NOK update. A maximum of 3 NOK changes are allowed per 30 days. If you encounter an issue, please try again. If the problem persists after retrying, kindly contact our Support team for assistance. We're here to help.

1. Step 1 → Open you Moniepoint App app and navigate to your Profile section
2. Step 2 → Scroll down to Actions and tap on Next of Kin
3. Step 3 → Locate the Email Address field and enter the new email
4. Step 4 → Tap Next to confirm your changes
5. Step 5 → An OTP will be sent to your register phone number, provide OTP
6. Step 6 →Authenticate using your Face ID

Your update is saved and takes effect immediately

⏱️ You must wait 4 hours before making another NOK update. A maximum of 3 NOK changes are allowed per 30 days. If you encounter an issue, please try again. If the problem persists after retrying, kindly contact our Support team for assistance. We're here to help.

1. Step 1 → Open you Moniepoint App app and navigate to your Profile section
2. Step 2 → Scroll down to Actions and tap on Next of Kin
3. Step 3 → Locate the Full Name field and enter the correct name
4. Step 4 → Tap Next to confirm your changes
5. Step 5 → An OTP will be sent to your register phone number, provide OTP
6. Step 6 →Authenticate using your Face ID
7. Step 7 → Your update is saved and takes effect immediately

⏱️ You must wait 4 hours before making another NOK update. A maximum of 3 NOK changes are allowed per 30 days.

1. Step 1 → Open you Moniepoint App app and navigate to your Profile section
2. Step 2 → Scroll down to Actions and tap on Next of Kin
3. Step 3 → Locate the Phone Number field and enter the new number
4. Step 4 → Tap Next to confirm your changes
5. Step 5 → An OTP will be sent to your register phone number, provide OTP
6. Step 6 →Authenticate using your Face ID

Your update is saved and takes effect immediately

⏱️ You must wait 4 hours before making another NOK update. A maximum of 3 NOK changes are allowed per 30 days. Your Next of Kin's phone number cannot be the same as the phone number linked to your account. If you encounter an issue, please try again. If the problem persists after retrying, kindly contact our Support team for assistance. We're here to help.

To receive an update, you must use your device's official app store:

1. Android Users: Updates are found in the Google Play Store.
2. iOS Users: Updates are found in the Apple App Store.

Guidance for Checking and Applying Updates

To ensure you are using the most current version of the app, follow these steps:

1. Open the App Store: Launch the Google Play Store (Android) or the Apple App Store (iOS).
2. Search for the App: Search for our application by name: Moniepoint Personal Banking, Moniepoint Business Banking
3. Check for Updates: If an update is available, you will see an "Update" button on the app's store page. Tap this button to download and install the latest version.

Please be aware that the approval and distribution of app updates are managed entirely by Google and Apple, not our internal teams. This means that:

1. We cannot manually force an update to your specific device or circumvent the official store processes.
2. We cannot resolve issues related to app store functionality (e.g., download errors, store login issues), as these are external services beyond our direct control.

To get your account number:

1. Log in to the App.
2. Click on More or your picture next to your KYC Level.
3. Click on Settings.
4. Scroll down and click on "Phone number account".
5. You will see your main wallet account number.

Do not hesitate to contact us if you have any questions or require additional information.

NOTE: Avoid interacting with unverified social media handles or clicking links that request your OTP or password, as Moniepoint would never ask for this information.

Please note that the debit you received for SMS charges represents a monthly summary charge for transaction alerts and service notifications sent to your registered phone number throughout the month. These alerts help keep your account secure, transparent, and up to date.

Important to know:

1. SMS charges are applied once a month at the end of the month
2. Charges are based on the number of alerts received during the month

If you would like to manage or stop SMS notifications, follow the steps below:

1. Log in to your app using your username and password
2. From the Services section of your Dashboard, select More
3. Choose Settings under the Account and Settings option
4. On the Settings page, select Notification Preferences
5. Turn off the notifications you no longer need. You can also turn on the notifications you want to start receiving from this section.

The narration on SMS charges ends with MonthStartDate_MonthEndDate_DEBIT_0 example 01Mar2026_31Mar2026_DEBIT_0

Kindly follow the steps below to view the bank’s network status from your Moniepoint dashboard

• Log in to your Moniepoint account
• Under Services, click on ‘Network’
• Select the success rate you want to monitor (Bank, Utility bill, Airtime)

Do not hesitate to contact us if you have any further questions or require additional information.

• Log in to the Moniepoint App
• Your balance should be visible on the dashboard

To retrieve your NIN

• Dial *996# from their registered phone number. Please note that there will be a service charge of 20 Naira

BVN can be retrieved instantly by dialling *565*0# using the phone number linked to your BVN when it was registered. The service works across all Nigerian banks and attracts a ₦20 network charge.

How it works

1. Use the mobile number registered with your bank. 
2. Dial *565*0# on your phone.
3. Your BVN will be displayed on the screen (or sent via SMS).Important notes

• The code is compatible with all Nigerian banks.
• A small network/service fee (usually around ₦20) may be deducted.
• Your SIM must be active and have sufficient airtime.
• If you have multiple bank accounts, the BVN shown is the same for all of them.

If it doesn’t work

• Ensure you’re dialling from the registered phone number.
• Try again in an area with good network coverage.
• If the issue persists, visit your bank branch with a valid ID.

To change an account name, you navigate to the business. Then, you go to the three dots and choose "view business account". The speaker noted that two business accounts were attached to the business.

The steps for changing the account name are:

• Click on the account you want to change.
• Click on "edit account" or go via "view account details".
• When viewing the account details, the existing account name is visible.
• Click on "edit".
• Close the current name and fill in a new name, for example, "aggregate branch".
• Click on "continue".

A message should appear confirming that the "Account name has been updated successfully".

Once the update is dismissed, returning to the business account details shows the new name reflected.

NB: BRM can ONLY update (add, remove, change) the suffix of a Business account name, not the Legal business name of a business account

To update your profile information, follow these steps:

1. Log in to your app.
2. On your dashboard, tap your profile picture.
3. Select the option to edit your profile information.
4. Make the necessary updates to your details.
5. Tap 'Save' to confirm the changes.

Do not hesitate to contact us if you have any further questions or require additional information.

If you are a business banking customer, you can find the details of your Business Relationship Manager when you log into your Moniepoint dashboard.

Business Banking customers can have an assigned Business Relationship Manager (BRM)

Typically, to have a BRM, you would need to be a Business Banking Customer and have gotten a Moniepoint POS terminal.

To see your BRM's details on the mobile app

1. Log in to your Moniepoint Business Banking app
2. Click on the profile picture next to your KYC level and scroll down to Business Relationship Manager

To see your BRM's details on the web app (Dashboard)

1. Log in to your Moniepoint Business Banking web app
2. Got to the Business Owner Profile Dashboard

Avoid interacting with unverified social media handles or clicking links that request your OTP or password, as Moniepoint would never ask for this information.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to download your business statement of account;

1. Log on to your Moniepoint account via the app.
2. By your account balance, click on 'History'.
3. Click on the 'Export' icon
4. Select the statement type (Standard or Extended)
5. Select the date range for the transactions you want to view, and select a format to download the statement of account in (Excel or PDF)
6. Once the necessary selections are made, click 'Export' to download the statement of account to your device.

Do not hesitate to contact us if you have any further questions or require additional information.

Business Banking customers can have an assigned Business Relationship Manager (BRM)

To see your BRM's details on the mobile app

1. Log in to your Moniepoint Business Banking app
2. Click on the profile picture next to your KYC level and scroll down to Business Relationship Manager

To see your BRM's details on the web app (Dashboard)

1. Log in to your Moniepoint Business Banking web app
2. Got to the Business Owner Profile Dashboard

Typically, to have a BRM, you would need to be a Business Banking Customer and have gotten a Moniepoint POS terminal.

Avoid interacting with unverified social media handles or clicking links that request your OTP or password, as Moniepoint would never ask for this information.

Kindly follow the steps below to check your current ranking

1. Log in to your Moniepoint dashboard
2. Select ‘Performance’ to see a breakdown of your current rank.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to view your transactions from the dashboard

• Log in to your Moniepoint dashboard
• Navigate to ‘Payments’
• Select which of the transactions you want to view (Transfer, Purchase, Airtime, bill payment, dispute) 
• Filter with the necessary fields and click on view.

Do not hesitate to contact us if you have any further questions or require additional information.

To close your Moniepoint Account:

1. Log in to your dashboard and access settings by clicking on the photo icon located at the top left corner of the screen.
2. Choose 'Close Account' and proceed by clicking 'Proceed.'
3. Select the specific account you wish to close.
4. Provide the reason for closing the account.
5. Complete the face verification process.
6. Enter your transaction pin, then continue to submit.

Please note:

• Accounts on Post-No-Debit (PND) status with a balance exceeding N500.00 cannot be deleted. Kindly wait for the PND status to be released before attempting to delete such an account.
• If your account holds over N500, transfer the funds to another account before attempting to delete it.

Your request will be reviewed by our team and processed accordingly.

Do not hesitate to contact us if you have any further questions or require additional information.

If you encounter an error message while attempting to close your account, please consider the following steps:

1. Check for Restrictions: Ensure there are no account restrictions in place.
2. Balance Check: Verify that the account balance is below N500.00.

• If there's an account restriction, reach out to our support team for immediate assistance.
• For account balances above N500.00, transfer the excess amount to another account before proceeding with the closure process.

These steps will help facilitate the successful closure of your account. If issues persist, our support team is ready to assist you.

Do not hesitate to contact us if you have any further questions or require additional information.

If you're unable to access your Moniepoint app and need assistance with closing your account, please follow these steps:

1. Contact Your BRM (Business Relationship Manager): Reach out to your BRM and request that they assist in initiating the account closure process on your behalf.
2. Contact Support: Alternatively, you can get in touch with us through our various support channels for guidance and assistance in closing your account.

Our team is here to help and ensure a smooth account closure process. Feel free to reach out for any further assistance you might need.

The transaction history cannot be deleted. The action is not enabled.

As more transactions are carried out, the historical transactions will be replaced with recent transactions, and aged transactions can be retrieved by downloading the account statement.

Transaction history is essential for regulatory compliance, fraud prevention, and internal record-keeping purposes

Moniepoint does not require SWIFT codes or sort codes for transactions, as these are primarily used for international bank transfers.