Hi, how can we
help you?

Find answers and get help from our team

Topics

BVN Inquiries

Inquiries on BVN

NIN retrieval Inquiry

Customers inquiring about how to retrieve their NIN

How to add a beneficiary

Steps on adding a beneficiary

How to Create Additional Registered Business

A BRM or BO that would like to know how to add more businesses to the profile of the BO such that he can have accounts tied to the other business

How to change Account Name

Directions for changing Business Name

How to Generate Account Statement

How to Generate Account Statement

Successful electricity bill yet to reflect on the customer's meter

Successful electricity bill yet to reflect on the customer's meter

What documents can be used as a Proof of Address to Upgrade to KYC Level 3

What documents can be used as a Proof of Address to Upgrade to KYC Level 3

How can I set up a Savings Account on a Moniepoint Personal or Business Account

How can I set up a Savings Account on a Moniepoint Personal or Business Account

What are the different savings plans available on the Moniepoint platform

What are the different savings plans available on the Moniepoint platform

How do I change the information linked to my Moniepoint account

How do I change the information linked to my Moniepoint account

I did a successful transfer, but the beneficiary is yet to get the value.

I did a successful transfer, but the beneficiary is yet to get the value.

I did a card transfer, the withdrawal was successful but the transfer failed, please help!

I did a card transfer, the withdrawal was successful but the transfer failed, please help!

I mistakenly sent money into the wrong account, please help me!

I mistakenly sent money into the wrong account, please help me!

Someone transferred money from my Moniepoint wallet into another account I am not aware of, please how do I get my money back.

Someone transferred money from my Moniepoint wallet into another account I am not aware of, please how do I get my money back.

Withdrawal/Card payment failed but I am unable to log the transaction for reversal, what do I do.

Withdrawal/Card payment failed but I am unable to log the transaction for reversal, what do I do.

Please how do I log a failed card payment/ withdrawal for reversal

Please how do I log a failed card payment/ withdrawal for reversal

Withdrawal/ card payment failed, customer debited, What do I do?

Withdrawal/ card payment failed, customer debited, What do I do?

How do I synchronise my analogue POS terminal

How do I synchronise my analogue POS terminal

I did a successful withdrawal/card payment but the value is yet to reflect in my wallet.

I did a successful withdrawal/card payment but the value is yet to reflect in my wallet.

How do I synchronise my android POS terminal

How do I synchronise my android POS terminal

When I decline a POS transfer request, where does the money go?

When I decline a POS transfer request, where does the money go?

When I approve a POS Transfer request, where does the money go?

When I approve a POS Transfer request, where does the money go?

How do I view pending POS transfer requests from my online dashboard?

How do I view pending POS transfer requests from my online dashboard?

How can I view POS transfer requests on my POS terminal to accept or decline?

How can I view POS transfer requests on my POS terminal to accept or decline?

I did a card transfer but the beneficiary is yet to receive the value

I did a card transfer but the beneficiary is yet to receive the value

I carried out a successful prepaid bill payment, but the token is not working.

I carried out a successful prepaid bill payment, but the token is not working.

I am getting 'Account locked' error while trying to log in to my account/ I forgot my password

I am getting 'Account locked' error while trying to log in to my account/ I forgot my password

I can not remember my username, please help me.

I can not remember my username, please help me.

Who is my Business Relationship Manager?

Who is my Business Relationship Manager?

How can I check the network status of other banks.

How can I check the network status of other banks.

I keep getting the error "Restricted Account"

I keep getting the error "Restricted Account"

How can I log in to my business manager profile?

How can I log in to my business manager profile?

How do I download my statement of account?

How do I download my statement of account?

I want to know my business performance/know my ranking

I want to know my business performance/know my ranking

How can I view my transactions from my Moniepoint dashboard.

How can I view my transactions from my Moniepoint dashboard.

How can I access my wallet statement for my business manager account ?

How can I access my wallet statement for my business manager account ?

How can I create a Moniepoint business account

How can I create a Moniepoint business account

How can I reset my passode

How can I reset my passode

My POS Terminal got blocked, please help me.

My POS Terminal got blocked, please help me.

How to download keys on Android POS terminal

How to download keys on Android POS terminal

How to download keys on analog POS terminal

How to download keys on analog POS terminal

How can I reprint receipts from my AISINO terminal?

How can I reprint receipts from my AISINO terminal?

How can I reprint the receipt from my TOPWISE terminal?

How can I reprint the receipt from my TOPWISE terminal?

How can I set my terminal to print out only one receipt?

How can I set my terminal to print out only one receipt?

Can I swap my POS terminal ?

Can I swap my POS terminal ?

How can I access Loans/Overdraft ?

How can I access Loans/Overdraft ?

How can I activate a savings plan on my account?

How can I activate a savings plan on my account?

How can I view my savings balance?

How can I view my savings balance?

My POS terminal was stolen, Please help me!

My POS terminal was stolen, Please help me!

I want to cash out my savings manually, please help!

I want to cash out my savings manually, please help!

How can I transfer money from my business manager profile?

How can I transfer money from my business manager profile?

I cashed out my savings, but I cant find the money in my wallet. Please help!

I cashed out my savings, but I cant find the money in my wallet. Please help!

Can I get an ATM card for my Moniepoint Business Account

Can I get an ATM card for my Moniepoint Business Account

I want to block my Moniepoint expense card

I want to block my Moniepoint expense card

I want to unblock my Moniepoint Expense Card

I want to unblock my Moniepoint Expense Card

How do I change my Cash-out Account number as a BRM?

How do I change my Cash-out Account number as a BRM?

Why don't I receive the OTPs sent to me from Moniepoint.

Why don't I receive the OTPs sent to me from Moniepoint.

I am a BRM, I can't access my official Moniepoint email address. Please help!

I am a BRM, I can't access my official Moniepoint email address. Please help!

How do I unregister a device from my dashboard?

How do I unregister a device from my dashboard?

I did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?

I did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?

My wallet was debited for a failed WAEC transaction without reversal, what do I do?

My wallet was debited for a failed WAEC transaction without reversal, what do I do?

I carried out a WAEC payment and the status shows as pending, what do I do?

I carried out a WAEC payment and the status shows as pending, what do I do?

What is to be done if customer claims the WAEC PIN generated is invalid?

What is to be done if customer claims the WAEC PIN generated is invalid?

Face Authentication failed, what do I do?

Face Authentication failed, what do I do?

I want to upgrade my terminal app version, please help!

I want to upgrade my terminal app version, please help!

Where can I find my referral code on the Moniepoint dashboard?

Where can I find my referral code on the Moniepoint dashboard?

How do I view my rewards and track progress?

How do I view my rewards and track progress?

How do I cash out my Referral earnings?

How do I cash out my Referral earnings?

How to use the referral code during sign up

How to use the referral code during sign up

What can I do if a personal banking customer forgot to use my referral code during sign up?

What can I do if a personal banking customer forgot to use my referral code during sign up?

How long does a referral campaign lasts for?

How long does a referral campaign lasts for?

How can I view the list of tasks the person I referred needs to carry out so that I can earn money?

How can I view the list of tasks the person I referred needs to carry out so that I can earn money?

How do I register a device ?

How do I register a device ?

What is KYC, and why does Moniepoint use it?

What is KYC, and why does Moniepoint use it?

What are the requirements for each KYC level on Moniepoint?

What are the requirements for each KYC level on Moniepoint?

How do I upgrade my KYC Level on Moniepoint

How do I upgrade my KYC Level on Moniepoint

How do I know what KYC level I am on?

How do I know what KYC level I am on?

How does the ranking system work?

How does the ranking system work?

I want to close my Moniepoint account, how can I do that?

I want to close my Moniepoint account, how can I do that?

I keep getting an error message while trying to close my account

I keep getting an error message while trying to close my account

I want to close my moniepoint account but i dont have access to my moniepoint app, please help me!

I want to close my moniepoint account but i dont have access to my moniepoint app, please help me!

How do I know which savings plan suites me best

How do I know which savings plan suites me best

I want to change the settings of my savings plan, please help!

I want to change the settings of my savings plan, please help!

Can I opt out of receiving interest for the savings plan

Can I opt out of receiving interest for the savings plan

Can I have multiple savings plans running at the same time.

Can I have multiple savings plans running at the same time.

How do I withdraw my savings?

How do I withdraw my savings?

My face verification is not working, please help!

My face verification is not working, please help!

What are the Moniepoint Transaction Limits for Each KYC Level?

What are the Moniepoint Transaction Limits for Each KYC Level?

What are the different transaction limit for each KYC level on Moniepoint personal account ?

What are the different transaction limit for each KYC level on Moniepoint personal account ?

How to withdraw promo commission into wallet

How to withdraw promo commission into wallet

What is MFA?

What is MFA?

How do I access the USSD banking feature?

How do I access the USSD banking feature?

Does Moniepoint offer USSD banking?

Does Moniepoint offer USSD banking?

Can I disable the USSD channel after enabling it?

Can I disable the USSD channel after enabling it?

What actions can I carry out with Moniepoint USSD banking feature?

What actions can I carry out with Moniepoint USSD banking feature?

Why can’t I see all my Moniepoint accounts when I dial the USSD code from one phone number?

Why can’t I see all my Moniepoint accounts when I dial the USSD code from one phone number?

Can I block my account(s) using the USSD code?

Can I block my account(s) using the USSD code?

Can I unblock my account(s) using the USSD banking feature?

Can I unblock my account(s) using the USSD banking feature?

My phone was stolen and I can't access my registered SIM card, how do I block my account?

My phone was stolen and I can't access my registered SIM card, how do I block my account?

I am dialing the USSD code, but I keep getting an error

I am dialing the USSD code, but I keep getting an error

What type of loans does Moniepoint offer?

What type of loans does Moniepoint offer?

Who is eligible to apply for a loan?

Who is eligible to apply for a loan?

How can I apply for loans?

How can I apply for loans?

What documents are required for a loan application?

What documents are required for a loan application?

What is the maximum amount I can borrow?

What is the maximum amount I can borrow?

What is the interest rate on loans?

What is the interest rate on loans?

What is the loan tenure?

What is the loan tenure?

Are there any fees associated with the loan?

Are there any fees associated with the loan?

How do I repay my loan?

How do I repay my loan?

What are the repayment frequencies you offer?

What are the repayment frequencies you offer?

Can I repay my loan early?

Can I repay my loan early?

Are there any loans for small businesses?

Are there any loans for small businesses?

How long does it take to process a loan application?

How long does it take to process a loan application?

What happens if I miss a payment?

What happens if I miss a payment?

What happens if I disable biometrics for login and try to perform a transaction that requires MFA?

What happens if I disable biometrics for login and try to perform a transaction that requires MFA?

How do I set up Multi-Factor Authentication (MFA)?

How do I set up Multi-Factor Authentication (MFA)?

My Face Verification keeps failing during MFA setup, what should i do?

My Face Verification keeps failing during MFA setup, what should i do?

At what amounts do I need to use Multi-Factor Authentication (MFA)?

At what amounts do I need to use Multi-Factor Authentication (MFA)?

What types of transactions require Multi-Factor Authentication (MFA)?

What types of transactions require Multi-Factor Authentication (MFA)?

What is a chargeback?

What is a chargeback?

When should I request a chargeback?

When should I request a chargeback?

If my chargeback is related to fraud?

If my chargeback is related to fraud?

How do I submit a chargeback request?

How do I submit a chargeback request?

What information do I need to provide to lodge a chargeback request?

What information do I need to provide to lodge a chargeback request?

Is there a deadline to file a chargeback?

Is there a deadline to file a chargeback?

Are there fees for filing a chargeback?

Are there fees for filing a chargeback?

What happens after I file a chargeback?

What happens after I file a chargeback?

Will I receive an immediate refund for a chargeback claim?

Will I receive an immediate refund for a chargeback claim?

Can I dispute a transaction for a subscription I forgot to cancel?

Can I dispute a transaction for a subscription I forgot to cancel?

What if the merchant provides evidence against my chargeback claim?

What if the merchant provides evidence against my chargeback claim?

Is there a guarantee that my funds will be reversed for a chargeback request?

Is there a guarantee that my funds will be reversed for a chargeback request?

Where can I track my chargeback status?

Where can I track my chargeback status?

What do I need to present when complaining about a failed transaction?

What do I need to present when complaining about a failed transaction?

What is the next step after receiving the approved receipt for a chargeback request?

What is the next step after receiving the approved receipt for a chargeback request?

What if the merchant refuses to resolve after being provided with an approved receipt?

What if the merchant refuses to resolve after being provided with an approved receipt?

When do I complain for a failed transaction?

When do I complain for a failed transaction?

Does chargeback apply to ATM transactions?

Does chargeback apply to ATM transactions?

How do I get a Moniepoint card?

How do I get a Moniepoint card?

What is a Moniepoint card?

What is a Moniepoint card?

What is the maximum number of cards I can have on my account?

What is the maximum number of cards I can have on my account?

Can I use the same card on different Moniepoint accounts?

Can I use the same card on different Moniepoint accounts?

How do I become a Moniepoint card sales Agent?

How do I become a Moniepoint card sales Agent?

How do I activate my Moniepoint card?

How do I activate my Moniepoint card?

How do I block my Moniepoint card?

How do I block my Moniepoint card?

How do I reset my card pin?

How do I reset my card pin?

What do I do when I get the error message “exceeds withdrawal limit” when I try to withdraw using my Moniepoint card?

What do I do when I get the error message “exceeds withdrawal limit” when I try to withdraw using my Moniepoint card?

What do I do when my new card gives the error “Invalid Transaction”?

What do I do when my new card gives the error “Invalid Transaction”?

Can I get a breakdown of the commission I will receive when I sell cards as a Moniepoint card sales Agent?

Can I get a breakdown of the commission I will receive when I sell cards as a Moniepoint card sales Agent?

What should I do if a fraudulent transaction occurs on my POS terminal?

What should I do if a fraudulent transaction occurs on my POS terminal?

Can Moniepoint recover funds from a fraudulent transaction?

Can Moniepoint recover funds from a fraudulent transaction?

What happens if a fraudulent transaction is traced to my POS account?

What happens if a fraudulent transaction is traced to my POS account?

Can Moniepoint assist with police investigations?

Can Moniepoint assist with police investigations?

How can I secure my POS terminal to prevent fraud?

How can I secure my POS terminal to prevent fraud?

What should I do if I notice an unauthorized transaction on my app?

What should I do if I notice an unauthorized transaction on my app?

How can I secure my mobile app account?

How can I secure my mobile app account?

Can I reverse an unauthorized transaction on the app?

Can I reverse an unauthorized transaction on the app?

What measures does Moniepoint take to secure app transactions?

What measures does Moniepoint take to secure app transactions?

How do I report a lost or stolen device linked to my app?

How do I report a lost or stolen device linked to my app?

How can I protect my USSD account?

How can I protect my USSD account?

What should I do if I suspect fraud through a USSD transaction?

What should I do if I suspect fraud through a USSD transaction?

Can unauthorized USSD transactions be reversed?

Can unauthorized USSD transactions be reversed?

What should I do if my phone is lost or stolen?

What should I do if my phone is lost or stolen?

How can I verify a USSD transaction's legitimacy?

How can I verify a USSD transaction's legitimacy?

How can I enhance the security of my web account?

How can I enhance the security of my web account?

What should I do if I notice unauthorized activity on my Moniepoint web account?

What should I do if I notice unauthorized activity on my Moniepoint web account?

Can fraudulent transactions on my web account be reversed?

Can fraudulent transactions on my web account be reversed?

What steps should I take if I suspect my web account credentials have been compromised?

What steps should I take if I suspect my web account credentials have been compromised?

What should I do if my card is used fraudulently?

What should I do if my card is used fraudulently?

How can I prevent fraud on my card?

How can I prevent fraud on my card?

What security measures does Moniepoint implement for web accounts?

What security measures does Moniepoint implement for web accounts?

What should I do if my card is lost or stolen?

What should I do if my card is lost or stolen?

Can unauthorized card transactions be reversed?

Can unauthorized card transactions be reversed?

How does Moniepoint protect card transactions?

How does Moniepoint protect card transactions?

PND (POST NO DEBIT)

PND (POST NO DEBIT)

How do I know if my account is under PND?

How do I know if my account is under PND?

Why is my account under PND restriction?

Why is my account under PND restriction?

How can I remove the PND restriction from my account?

How can I remove the PND restriction from my account?

How long does it take to remove a PND?

How long does it take to remove a PND?

Will I be notified once the PND is removed?

Will I be notified once the PND is removed?

Can I still receive money into my account while under PND?

Can I still receive money into my account while under PND?