USSD

To access USSD banking as an existing Moniepoint customer:

1. Log in to your dashboard.
2. Click on your profile picture in the top-left corner of the screen.
3. Navigate to Settings.
4. Under Transaction Settings, toggle on the USSD banking option.

You can return to the same section anytime to toggle it off if needed.

Do not hesitate to contact us if you have any further questions or require additional information.

Yes, Moniepoint offers USSD banking for convenient offline transactions. To access this service, simply dial *5573# on your mobile phone. This allows users to perform various banking activities without the need for internet access, ensuring seamless financial services anytime, anywhere.

Do not hesitate to contact us if you have any further questions or require additional information.

Yes, you can enable or disable the USSD channel at any time. Simply go to the Settings page in either the personal or business app, or through the web application, and toggle the USSD banking option on or off as needed.

Do not hesitate to contact us if you have any further questions or require additional information.

With Moniepoint USSD banking, you can:

• Send money
• Buy airtime/data
• Check your balance
• Change your PIN
• Block your card
• Retrieve your username

For any sensitive operations, such as viewing your balance, making transactions, or changing your PIN, you'll be required to authorise them using your PIN. Additionally, all transactions are securely authorised with your PIN to ensure your account's safety.

If you don’t see all your Moniepoint accounts when using the USSD code, it may be because you’ve used different phone numbers for your business and personal profiles during the onboarding process.

For example, if you originally registered a Moniepoint business account with phone number A and later registered a personal account with phone number B, dialling the USSD code with phone number A will only show your business accounts. To see your personal account(s), you’ll need to dial the code using phone number B.

Do not hesitate to contact us if you have any further questions or require additional information.

Yes, you can block your Moniepoint accounts. Simply dial *5573*911# from your registered phone number, select the "Stop Debit Transactions" option, and then choose "For Yourself." You will be prompted to enter your PIN, and once verified, all your Moniepoint accounts—including business, personal, and business owner accounts—will be blocked.

Do not hesitate to contact us if you have any further questions or require additional information.

Yes, only the user who blocked the account(s)—whether it was their own or someone else's—can unblock them.

Do not hesitate to contact us if you have any further questions or require additional information.

If you receive a message stating that you don't have a Moniepoint account, even though you do, ensure you're dialling the USSD code from the mobile number registered to your account. This issue can occur if the code is dialled from a different, unregistered number.

Do not hesitate to contact us if you have any further questions or require additional information.

Keep your USSD PIN confidential, avoid sharing your phone with strangers, and report any suspicious activity immediately.

Do not hesitate to contact us if you have any further questions or require additional information.

Reversals are subject to investigation and depend on the transaction status. Prompt reporting improves recovery chances.

Do not hesitate to contact us if you have any further questions or require additional information.

Check transaction alerts and balances regularly. Contact Support if you notice discrepancies.

Do not hesitate to contact us if you have any further questions or require additional information.

Dial the USSD code to block your account immediately and report the incident to Moniepoint Support with transaction details.

Do not hesitate to contact us if you have any further questions or require additional information.