VAS Payments

All value added service payment related inquiries

I initiated a successful Remita/Other collections transaction, however I inputted the wrong amount or I made the payment to the wrong beneficiary.





Your payment was processed successfully and sent to the biller. Please contact them directly to resolve this, as the record is managed on their end.

Last Updated on : 7/8/2026

I initiated a successful electricity transaction, however I inputted the wrong amount or I made the payment to the wrong meter number.






Your payment was processed successfully and sent to the biller. Since the token is issued directly by them, please contact the biller to resolve this.

Last Updated on : 7/8/2026

Service Unavailable Message when attempting a payment (Bills, Airtime, Data )

This is a temporary issue with the provider, our team is already working on it and service will be back shortly. You can request a notification to be alerted once it's restored.

Last Updated on : 7/8/2026

Successful electricity bill yet to reflect on the customer's meter


  1. Double-check that you entered the full digit token correctly on your meter.
  2. Ensure your meter is turned on and not showing any error codes (e.g., "rejected", "error", or "busy"). If it is, take note of the exact message and contact your electricity distribution company (DisCo) directly for further assistance.


Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026

I carried out a successful prepaid bill payment, but the token is not working


Kindly advise the customer to reach out to the electricity distribution company with the details of the transaction for assistance.


Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026

I did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?


Kindly follow the steps below to get the PIN for a successful WAEC payment:

  • Firstly, confirm if the PIN is available on the online receipt by logging on to your dashboard and navigating to 'All transactions' and searching for the WAEC payment. 
  • If this is unavailable, navigate to History > Local history, then search for the transaction and reprint the receipt. The PIN should be part of the printout.

Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026

My wallet was debited for a failed WAEC transaction without reversal, what do I do?


Please note that when a transaction is declined, an immediate reversal is initiated into your wallet within a 24-hour time frame. However, if the reversal is not processed into your wallet after 24 hours, kindly reach out to our support team with the transaction details for assistance.


Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026

I carried out a WAEC payment and the status shows as pending, what do I do?


Please log in to your online dashboard to confirm the transaction's status. If it displays as 'pending,' kindly allow 24 hours for the transaction's status to be verified. If, after 24 hours, the status remains unchanged and is neither 'failed' nor 'successful,' please contact our support team.

Please note that we advise against retrying the transaction until the status has been ascertained.


Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026

What is to be done if customer claims the WAEC PIN generated is invalid?


Please verify the error response received when the customer enters the WAEC PIN and then contact our support team with the transaction details and the error message for assistance.


Do not hesitate to contact us if you have any further questions or require additional information.

Last Updated on : 2/9/2026