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This is a temporary issue with the provider, our team is already working on it and service will be back shortly. You can request a notification to be alerted once it's restored.

","createdOn","2026-07-08T08:47:35.000Z",791,"isHtmlFileUpload",false,"service-unavailable-message-when-attempting-a-payment-bills-airtime-data--791","status","ACTIVE","title","Service Unavailable Message when attempting a payment (Bills, Airtime, Data ) ","articles",[29,35,41,47,53,59,65,71,77,83,89,95,14,101,107,113,119,125,131],{"_15":30,"_17":31,"_7":32,"_20":21,"_11":33,"_23":24,"_25":34},"

For your account security, there are daily and single transaction limits on airtime and data purchases.

What to do:

If you need a higher limit, you can request an upgrade. Go to your Account Profile to check your current account tier and upgrade requirements, or contact our support team for assistance.

","2026-07-16T15:40:58.000Z",817,"can-i-increase-my-single-airtimedata-purchase-limit-817","Can I increase my single airtime/data purchase limit?",{"_15":36,"_17":37,"_7":38,"_20":21,"_11":39,"_23":24,"_25":40},"

This usually means the network provider (MTN, Airtel, Glo, or 9mobile) is temporarily unavailable or carrying out a system maintenance.

What to do: Please wait a few minutes and try again. If the issue persists, you can try using an alternative network provider (if available) or try again later.

","2026-07-16T15:39:45.000Z",816,"i-keep-seeing-a-service-unavailable-error-when-trying-to-buy-airtime-or-data-what-does-this-mean-816","I keep seeing a Service Unavailable error when trying to buy airtime or data. What does this mean?",{"_15":42,"_17":43,"_7":44,"_20":21,"_11":45,"_23":24,"_25":46},"

We understand mistakes can happen. It may be possible to transfer the airtime or data, but network providers generally prefer to refund the transaction to your Moniepoint account, depending on the available value on the mobile number.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always double-check the recipient's phone number before confirming your payment.

","2026-07-16T15:38:13.000Z",815,"i-purchased-airtimedata-for-the-wrong-phone-number-can-it-be-transferred-to-the-correct-one-815","I purchased airtime/data for the wrong phone number. Can it be transferred to the correct one?",{"_15":48,"_17":49,"_7":50,"_20":21,"_11":51,"_23":24,"_25":52},"

We understand this can happen. Once a data plan has been successfully credited to a phone number, it cannot be canceled, changed, or refunded due to network provider policies.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always review the data plan details and volume carefully on the confirmation screen before confirming the transaction with your PIN.

","2026-07-16T15:34:44.000Z",814,"i-accidentally-bought-a-higher-data-plan-than-i-planned-can-i-get-a-refund-or-reversal-814","I accidentally bought a higher data plan than I planned. Can I get a refund or reversal?",{"_15":54,"_17":55,"_7":56,"_20":21,"_11":57,"_23":24,"_25":58},"

We understand this can happen. Unfortunately, once an airtime purchase has been successfully processed and delivered to a phone number, it cannot be canceled or reversed due to network provider policies.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always double-check the airtime amount on your screen before confirming the transaction with your PIN.

","2026-07-16T15:31:10.000Z",813,"i-accidentally-bought-more-airtime-than-i-planned-can-i-get-a-refund-or-reversal-813","I accidentally bought more airtime than I planned. Can I get a refund or reversal?",{"_15":60,"_17":61,"_7":62,"_20":21,"_11":63,"_23":24,"_25":64},"

If your data purchase failed but you were debited, your refund is usually processed automatically.

What to do:

Refunds for failed data purchases can take anywhere from a few minutes to 24 hours to reflect.
If you haven't received your refund after this time, please contact our support team with your transaction reference and a screenshot of your debit alert.

","2026-07-16T15:27:00.000Z",812,"my-data-purchase-failed-but-i-was-debited-and-havent-received-a-reversal-what-should-i-do-812","My data purchase failed, but I was debited and haven't received a reversal. What should I do?",{"_15":66,"_17":67,"_7":68,"_20":21,"_11":69,"_23":24,"_25":70},"

If your transaction failed but you were debited, your refund is usually processed automatically.

What you should do

Reversals can take anywhere from a few minutes up to 24 hours
If you haven't received your refund after 24 hours, contact our support team with your transaction reference and a screenshot of your debit alert.

","2026-07-16T15:24:19.000Z",811,"my-airtime-transaction-failed-but-i-was-debited-and-havent-received-a-reversal-811","My airtime transaction failed, but I was debited and haven't received a reversal.",{"_15":72,"_17":73,"_7":74,"_20":21,"_11":75,"_23":24,"_25":76},"

If your data purchase is marked as successful but you haven't received the data yet, it may be due to a temporary delay from your mobile network provider.

What you should do

Check your data balance using your network provider's USSD code or mobile app.
Turn Airplane Mode on and off, or restart your phone to refresh your network connection.
Wait for up to 1 hour, as network delivery delays can occasionally occur.

Still haven't received your data?

If it's been more than 1 hour and your data is still not available, please contact our support team and have your transaction receipt or reference number ready for faster assistance.

","2026-07-16T15:21:34.000Z",810,"i-bought-data-and-my-transaction-was-successful-but-i-havent-received-it-810","I bought data and my transaction was successful, but I haven't received it.",{"_15":78,"_17":79,"_7":80,"_20":21,"_11":81,"_23":24,"_25":82},"

If your airtime purchase is marked as successful but you haven't received the airtime yet, it may be due to a temporary delay from your mobile network provider.

What you should do:

Check your airtime balance using your network provider's USSD code. Sometimes the airtime is credited even if you don't receive an SMS notification.
Restart your phone to refresh your network connection.
Wait for up to 1 hour, as network delivery delays can occasionally occur.

Still haven't received your airtime?

If it's been more than 1 hour and your airtime is still not available, please contact our support team for assistance.

","2026-07-16T12:17:01.000Z",809,"i-bought-airtime-and-my-transaction-was-successful-but-i-havent-received-it-809","I bought airtime and my transaction was successful, but I haven't received it.",{"_15":84,"_17":85,"_7":86,"_20":21,"_11":87,"_23":24,"_25":88},"

Most airtime and data transactions are processed instantly. However, if a transaction status is pending, it usually means we are waiting for a final confirmation from the network provider.

Please give it up to 15 to 30 minutes. If the status does not change to \"Successful\" or \"Failed\" after this window, kindly reach out to support with your transaction reference.

","2026-07-14T14:08:49.000Z",806,"why-is-my-airtime-or-data-transaction-status-showing-as-pending-or-inprogress-806","Why is my airtime or data transaction status showing as Pending or In-Progress?",{"_15":90,"_17":91,"_7":92,"_20":21,"_11":93,"_23":24,"_25":94},"

Your payment was processed successfully and sent to the biller. Please contact them directly to resolve this, as the record is managed on their end.

","2026-07-08T08:56:12.000Z",793,"i-initiated-a-successful-remitaother-collections-transaction-however-i-inputted-the-wrong-amount-or-i-made-the-payment-to-the-wrong-beneficiary-793","I initiated a successful Remita/Other collections transaction, however I inputted the wrong amount or I made the payment to the wrong beneficiary.",{"_15":96,"_17":97,"_7":98,"_20":21,"_11":99,"_23":24,"_25":100},"

Your payment was processed successfully and sent to the biller. Since the token is issued directly by them, please contact the biller to resolve this.

","2026-07-08T08:54:15.000Z",792,"i-initiated-a-successful-electricity-transaction-however-i-inputted-the-wrong-amount-or-i-made-the-payment-to-the-wrong-meter-number-792"," I initiated a successful electricity transaction, however I inputted the wrong amount or I made the payment to the wrong meter number.",{"_15":102,"_17":103,"_7":104,"_20":21,"_11":105,"_23":24,"_25":106},"

Double-check that you entered the full digit token correctly on your meter.
Ensure your meter is turned on and not showing any error codes (e.g., \"rejected\", \"error\", or \"busy\"). If it is, take note of the exact message and contact your electricity distribution company (DisCo) directly for further assistance.

Vas Payments

ARTICLES IN THIS SECTION

Service Unavailable Message when attempting a payment (Bills, Airtime, Data )