Vas Payments

ARTICLES IN THIS SECTION

Can I increase my single airtime/data purchase limit?I keep seeing a Service Unavailable error when trying to buy airtime or data. What does this mean?I purchased airtime/data for the wrong phone number. Can it be transferred to the correct one?I accidentally bought a higher data plan than I planned. Can I get a refund or reversal?I accidentally bought more airtime than I planned. Can I get a refund or reversal?My data purchase failed, but I was debited and haven't received a reversal. What should I do?My airtime transaction failed, but I was debited and haven't received a reversal.I bought data and my transaction was successful, but I haven't received it.I bought airtime and my transaction was successful, but I haven't received it.Why is my airtime or data transaction status showing as Pending or In-Progress?I initiated a successful Remita/Other collections transaction, however I inputted the wrong amount or I made the payment to the wrong beneficiary. I initiated a successful electricity transaction, however I inputted the wrong amount or I made the payment to the wrong meter number.Service Unavailable Message when attempting a payment (Bills, Airtime, Data ) Successful electricity bill yet to reflect on the customer's meterI carried out a successful prepaid bill payment, but the token is not workingI did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?My wallet was debited for a failed WAEC transaction without reversal, what do I do?I carried out a WAEC payment and the status shows as pending, what do I do?What is to be done if customer claims the WAEC PIN generated is invalid?

I purchased airtime/data for the wrong phone number. Can it be transferred to the correct one?


We understand mistakes can happen. It may be possible to transfer the airtime or data, but network providers generally prefer to refund the transaction to your Moniepoint account, depending on the available value on the mobile number.


In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.


Tip: Always double-check the recipient's phone number before confirming your payment.