Vas Payments

ARTICLES IN THIS SECTION

Can I increase my single airtime/data purchase limit?I keep seeing a Service Unavailable error when trying to buy airtime or data. What does this mean?I purchased airtime/data for the wrong phone number. Can it be transferred to the correct one?I accidentally bought a higher data plan than I planned. Can I get a refund or reversal?I accidentally bought more airtime than I planned. Can I get a refund or reversal?My data purchase failed, but I was debited and haven't received a reversal. What should I do?My airtime transaction failed, but I was debited and haven't received a reversal.I bought data and my transaction was successful, but I haven't received it.I bought airtime and my transaction was successful, but I haven't received it.Why is my airtime or data transaction status showing as Pending or In-Progress?I initiated a successful Remita/Other collections transaction, however I inputted the wrong amount or I made the payment to the wrong beneficiary. I initiated a successful electricity transaction, however I inputted the wrong amount or I made the payment to the wrong meter number.Service Unavailable Message when attempting a payment (Bills, Airtime, Data ) Successful electricity bill yet to reflect on the customer's meterI carried out a successful prepaid bill payment, but the token is not workingI did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?My wallet was debited for a failed WAEC transaction without reversal, what do I do?I carried out a WAEC payment and the status shows as pending, what do I do?What is to be done if customer claims the WAEC PIN generated is invalid?

I bought airtime and my transaction was successful, but I haven't received it.


If your airtime purchase is marked as successful but you haven't received the airtime yet, it may be due to a temporary delay from your mobile network provider.


What you should do:

  1. Check your airtime balance using your network provider's USSD code. Sometimes the airtime is credited even if you don't receive an SMS notification.
  2. Restart your phone to refresh your network connection.
  3. Wait for up to 1 hour, as network delivery delays can occasionally occur.


Still haven't received your airtime?

If it's been more than 1 hour and your airtime is still not available, please contact our support team for assistance.