VAS Payments

For your account security, there are daily and single transaction limits on airtime and data purchases.

What to do:

If you need a higher limit, you can request an upgrade. Go to your Account Profile to check your current account tier and upgrade requirements, or contact our support team for assistance.

This usually means the network provider (MTN, Airtel, Glo, or 9mobile) is temporarily unavailable or carrying out a system maintenance.

What to do: Please wait a few minutes and try again. If the issue persists, you can try using an alternative network provider (if available) or try again later.

We understand mistakes can happen. It may be possible to transfer the airtime or data, but network providers generally prefer to refund the transaction to your Moniepoint account, depending on the available value on the mobile number.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always double-check the recipient's phone number before confirming your payment.

We understand this can happen. Once a data plan has been successfully credited to a phone number, it cannot be canceled, changed, or refunded due to network provider policies.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always review the data plan details and volume carefully on the confirmation screen before confirming the transaction with your PIN.

We understand this can happen. Unfortunately, once an airtime purchase has been successfully processed and delivered to a phone number, it cannot be canceled or reversed due to network provider policies.

In some cases, network providers may consider a refund for transactions worth ₦20,000 or more. If your transaction meets this requirement, please contact our support team for assistance.

Tip: Always double-check the airtime amount on your screen before confirming the transaction with your PIN.

If your data purchase failed but you were debited, your refund is usually processed automatically.

What to do:

1. Refunds for failed data purchases can take anywhere from a few minutes to 24 hours to reflect.
2. If you haven't received your refund after this time, please contact our support team with your transaction reference and a screenshot of your debit alert.

If your transaction failed but you were debited, your refund is usually processed automatically.

What you should do

1. Reversals can take anywhere from a few minutes up to 24 hours
2. If you haven't received your refund after 24 hours, contact our support team with your transaction reference and a screenshot of your debit alert.

If your data purchase is marked as successful but you haven't received the data yet, it may be due to a temporary delay from your mobile network provider.

What you should do

1. Check your data balance using your network provider's USSD code or mobile app.
2. Turn Airplane Mode on and off, or restart your phone to refresh your network connection.
3. Wait for up to 1 hour, as network delivery delays can occasionally occur.

Still haven't received your data?

If it's been more than 1 hour and your data is still not available, please contact our support team and have your transaction receipt or reference number ready for faster assistance.

If your airtime purchase is marked as successful but you haven't received the airtime yet, it may be due to a temporary delay from your mobile network provider.

What you should do:

1. Check your airtime balance using your network provider's USSD code. Sometimes the airtime is credited even if you don't receive an SMS notification.
2. Restart your phone to refresh your network connection.
3. Wait for up to 1 hour, as network delivery delays can occasionally occur.

Still haven't received your airtime?

If it's been more than 1 hour and your airtime is still not available, please contact our support team for assistance.

Most airtime and data transactions are processed instantly. However, if a transaction status is pending, it usually means we are waiting for a final confirmation from the network provider.

Please give it up to 15 to 30 minutes. If the status does not change to "Successful" or "Failed" after this window, kindly reach out to support with your transaction reference.

Your payment was processed successfully and sent to the biller. Please contact them directly to resolve this, as the record is managed on their end.

Your payment was processed successfully and sent to the biller. Since the token is issued directly by them, please contact the biller to resolve this.

This is a temporary issue with the provider, our team is already working on it and service will be back shortly. You can request a notification to be alerted once it's restored.

1. Double-check that you entered the full digit token correctly on your meter.
2. Ensure your meter is turned on and not showing any error codes (e.g., "rejected", "error", or "busy"). If it is, take note of the exact message and contact your electricity distribution company (DisCo) directly for further assistance.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly advise the customer to reach out to the electricity distribution company with the details of the transaction for assistance.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to get the PIN for a successful WAEC payment:

• Firstly, confirm if the PIN is available on the online receipt by logging on to your dashboard and navigating to 'All transactions' and searching for the WAEC payment. 
• If this is unavailable, navigate to History > Local history, then search for the transaction and reprint the receipt. The PIN should be part of the printout.
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Do not hesitate to contact us if you have any further questions or require additional information.

Please note that when a transaction is declined, an immediate reversal is initiated into your wallet within a 24-hour time frame. However, if the reversal is not processed into your wallet after 24 hours, kindly reach out to our support team with the transaction details for assistance.

Do not hesitate to contact us if you have any further questions or require additional information.

Please log in to your online dashboard to confirm the transaction's status. If it displays as 'pending,' kindly allow 24 hours for the transaction's status to be verified. If, after 24 hours, the status remains unchanged and is neither 'failed' nor 'successful,' please contact our support team.

Please note that we advise against retrying the transaction until the status has been ascertained.

Do not hesitate to contact us if you have any further questions or require additional information.

Please verify the error response received when the customer enters the WAEC PIN and then contact our support team with the transaction details and the error message for assistance.

Do not hesitate to contact us if you have any further questions or require additional information.