Vas Payments

ARTICLES IN THIS SECTION

Can I increase my single airtime/data purchase limit?I keep seeing a Service Unavailable error when trying to buy airtime or data. What does this mean?I purchased airtime/data for the wrong phone number. Can it be transferred to the correct one?I accidentally bought a higher data plan than I planned. Can I get a refund or reversal?I accidentally bought more airtime than I planned. Can I get a refund or reversal?My data purchase failed, but I was debited and haven't received a reversal. What should I do?My airtime transaction failed, but I was debited and haven't received a reversal.I bought data and my transaction was successful, but I haven't received it.I bought airtime and my transaction was successful, but I haven't received it.Why is my airtime or data transaction status showing as Pending or In-Progress?I initiated a successful Remita/Other collections transaction, however I inputted the wrong amount or I made the payment to the wrong beneficiary. I initiated a successful electricity transaction, however I inputted the wrong amount or I made the payment to the wrong meter number.Service Unavailable Message when attempting a payment (Bills, Airtime, Data ) Successful electricity bill yet to reflect on the customer's meterI carried out a successful prepaid bill payment, but the token is not workingI did a successful WAEC payment, but the pin was not generated on the receipt, what do I do?My wallet was debited for a failed WAEC transaction without reversal, what do I do?I carried out a WAEC payment and the status shows as pending, what do I do?What is to be done if customer claims the WAEC PIN generated is invalid?

My airtime transaction failed, but I was debited and haven't received a reversal.


If your transaction failed but you were debited, your refund is usually processed automatically.


What you should do

  1. Reversals can take anywhere from a few minutes up to 24 hours
  2. If you haven't received your refund after 24 hours, contact our support team with your transaction reference and a screenshot of your debit alert.