Cards

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I forgot my card PIN. How do I reset it?How do I activate my new Moniepoint card?How do I use my card for online payments?How do I increase my card transaction limit?What are the transaction limits on a Moniepoint card?How many cards can I have on my account?What is a Moniepoint card?How do I get a Moniepoint card?What can I use my Moniepoint card for?How do I block my Moniepoint card?How do I unblock my Moniepoint Card?What does my Moniepoint physical card look like?Can I use my Moniepoint card outside Nigeria?What should I do if I notice a suspicious transaction?I was debited at a POS but the transaction failed. What do I do?I made an online payment but did not receive what I paid for. What do I do?My card was debited but I received no cash from the ATM. What do I do?My card was declined at a POS terminal. What should I do?I got a refund from Temu but the money hasn't arrived in my account. What do I do?I subscribed to Google Play but want a refund. How do I get one?What is a declined receipt and where do I get it?How long does a refund for card transactions take to reflect in my account?What is a card transaction dispute?Can I dispute a transaction I made by mistake?What is an unauthorised transaction?What is a chargeback?When should I request a chargeback?Is my chargeback is related to fraud?How do I submit a chargeback request?Is it safe to share my card number with someone?How could someone make an online purchase with my card without my knowledge?What information do I need to provide to lodge a chargeback request?Is there a deadline to file a chargeback?Are there fees for filing a chargeback?What happens after I file a chargeback?Will I receive an immediate refund for a chargeback claim?Can I dispute a transaction for a subscription I forgot to cancel?What if the merchant provides evidence against my chargeback claim?Is there a guarantee that my funds will be reversed for a chargeback request?Where can I track my chargeback status?What is the next step after receiving the approved receipt for a chargeback request?What if the merchant refuses to resolve after being provided with an approved receipt?When do I complain about a failed card transaction?Does chargeback apply to ATM transactions?What is the maximum number of cards I can have on my account?Can I use the same card on different Moniepoint accounts?What do I do when I get the error message “exceeds withdrawal limit” when I try to withdraw using my Moniepoint card?What do I do when my new card gives the error “Invalid Transaction”?What should I do if my card is used fraudulently?How can I prevent fraud on my card?What should I do if my card is lost or stolen?Can unauthorized card transactions be reversed?How does Moniepoint protect card transactions?

What is a card transaction dispute?


A dispute is when you report a problem with a card transaction, such as being charged incorrectly, not receiving what you paid for, or a transaction you did not authorise. Moniepoint's cards team investigates and may process a chargeback (reversal of funds) if your claim is valid.


Card disputes must be raised within 120 days of the transaction date. Transactions older than 120 days cannot be logged on the dispute management system, though the cards team can still send a query to the bank on your behalf. Note that resolution is not guaranteed for transactions beyond 120 days.