Cards

ARTICLES IN THIS SECTION

I forgot my card PIN. How do I reset it?How do I activate my new Moniepoint card?How do I use my card for online payments?How do I increase my card transaction limit?What are the transaction limits on a Moniepoint card?How many cards can I have on my account?What is a Moniepoint card?How do I get a Moniepoint card?What can I use my Moniepoint card for?How do I block my Moniepoint card?How do I unblock my Moniepoint Card?What does my Moniepoint physical card look like?Can I use my Moniepoint card outside Nigeria?What should I do if I notice a suspicious transaction?I was debited at a POS but the transaction failed. What do I do?I made an online payment but did not receive what I paid for. What do I do?My card was debited but I received no cash from the ATM. What do I do?My card was declined at a POS terminal. What should I do?I got a refund from Temu but the money hasn't arrived in my account. What do I do?I subscribed to Google Play but want a refund. How do I get one?What is a declined receipt and where do I get it?How long does a refund for card transactions take to reflect in my account?What is a card transaction dispute?Can I dispute a transaction I made by mistake?What is an unauthorised transaction?What is a chargeback?When should I request a chargeback?Is my chargeback is related to fraud?How do I submit a chargeback request?Is it safe to share my card number with someone?How could someone make an online purchase with my card without my knowledge?What information do I need to provide to lodge a chargeback request?Is there a deadline to file a chargeback?Are there fees for filing a chargeback?What happens after I file a chargeback?Will I receive an immediate refund for a chargeback claim?Can I dispute a transaction for a subscription I forgot to cancel?What if the merchant provides evidence against my chargeback claim?Is there a guarantee that my funds will be reversed for a chargeback request?Where can I track my chargeback status?What is the next step after receiving the approved receipt for a chargeback request?What if the merchant refuses to resolve after being provided with an approved receipt?When do I complain about a failed card transaction?Does chargeback apply to ATM transactions?What is the maximum number of cards I can have on my account?Can I use the same card on different Moniepoint accounts?What do I do when I get the error message “exceeds withdrawal limit” when I try to withdraw using my Moniepoint card?What do I do when my new card gives the error “Invalid Transaction”?What should I do if my card is used fraudulently?How can I prevent fraud on my card?What should I do if my card is lost or stolen?Can unauthorized card transactions be reversed?How does Moniepoint protect card transactions?

I made an online payment but did not receive what I paid for. What do I do?


First confirm whether the transaction was successful or failed. If the transaction failed, submit a refund request via the Moniepoint app. If it was successful but you received no value, contact the merchant directly to request a refund.


Refund requests on the app are strictly for failed transactions. They cannot be used for successful transactions where you simply no longer want the product or service.