Account Login And Security

ARTICLES IN THIS SECTION

What should I do if my phone is lost or stolen?How do I report a lost or stolen device linked to my app?I forgot my passwordI am getting 'Account locked' error while trying to log in to my accountI can not remember my username, please help me.How can I log in to my business manager profile?How can I reset my passcode?Why don't I receive the OTPs sent to me from Moniepoint?How do I register a device?Face Authentication failed, what do I do?What is MFA?My phone was stolen and I can't access my registered SIM card, how do I block my account?What happens if I disable biometrics for login and try to perform a transaction that requires MFA?How do I set up Multi-Factor Authentication (MFA)?My Face Verification keeps failing during MFA setup, what should i do?What measures does Moniepoint take to secure app transactions?At what amounts do I need to use Multi-Factor Authentication (MFA)?What types of transactions require Multi-Factor Authentication (MFA)?How can I secure my mobile app account?What should I do if I notice an unauthorized transaction on my app?Can I reverse an unauthorized transaction on the app?What security measures does Moniepoint implement for web accounts?What measures does Moniepoint take to secure app transactions?How can I enhance the security of my web account?What should I do if I notice unauthorized activity on my Moniepoint web account?What steps should I take if I suspect my web account credentials have been compromised?

Why don't I receive the OTPs sent to me from Moniepoint?


If you are not receiving the OTPs sent to your phone number, it could be due to the following reasons.

  1. The phone number you are checking is not the one registered to your Moniepoint account.
  2. The SMS space on your phone is at capacity, and you will need to free up some space before you can receive any more SMSs.
  3. There was an error in the phone number registered to your Moniepoint account during onboarding.
  4. Delayed delivery of SMS. 
  5. There is a configuration from your network service provider, and you might need to reach out to them in order to get this resolved. 


Kindly note that you can always request that the phone number registered to your Moniepoint account be changed.


To update your profile information, follow these steps:


  1. Log in to your app.
  2. On your dashboard, tap your profile picture.
  3. Select the option to edit your profile information.
  4. Make the necessary updates to your details.
  5. Tap 'Save' to confirm the changes.


Do not hesitate to contact us if you have any further questions or require additional information.