If you're signing in with a new device, the system will prompt you to register the device for security purposes. Here's how:

• Upon login, the system detects the new device and initiates the device registration process.
• Click on the "Register Device" button to start the registration.
• Proceed with the registration by clicking on "Proceed."
• Complete the registration by performing face verification, adding an extra layer of security.
• After successful verification, you'll be directed to view the dashboard and access your account.

This device registration process enhances the security of your account when using a new device.

If you encounter an error during face authentication, follow these steps:

• Confirm that you are conducting the face verification and liveliness test in a well-lit area.
• Ensure that you smile while looking at the camera frame.
• Ensure you have no facial coverings on during the face authentication process.
• Confirm that the person performing the face verification is the same individual whose BVN is registered to the profile.

If all the above conditions are met and the face verification issue persists, reach out to our support team for further assistance.

Our support team will provide additional guidance to address the face authentication error and ensure a successful verification process.

Do not hesitate to contact us if you have any further questions or require additional information.