[{"_1":2,"_123":-5,"_124":-5},"loaderData",{"_3":4},"routes/topics.$topicSlug.$articleSlug",{"_5":6,"_13":14,"_25":26},"topic",{"_7":8,"_9":10,"_11":12},"id",224,"name","Fraud","slug","fraud-224","article",{"_7":15,"_16":17,"_11":18,"_19":20,"_21":22,"_23":24},441,"title","What should I do if I notice an unauthorized transaction on my app?","what-should-i-do-if-i-notice-an-unauthorized-transaction-on-my-app-441","content","

Immediately change your password and contact Moniepoint Support through the app or email frauddesk@moniepoint.com . Provide the transaction details for review.

Do not hesitate to contact us if you have any further questions or require additional information.

","createdOn","2026-02-09T15:56:36.000+00:00","status","ACTIVE","articles",[14,27,33,39,45,51,57,63,69,75,81,87,93,99,105,111,117],{"_7":28,"_16":29,"_11":30,"_19":31,"_21":32,"_23":24},440,"How can I secure my mobile app account?","how-can-i-secure-my-mobile-app-account-440","

Use strong, unique passwords, enable two-factor authentication (2FA), and avoid sharing login details with anyone.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T15:55:59.000+00:00",{"_7":34,"_16":35,"_11":36,"_19":37,"_21":38,"_23":24},439,"Can I reverse an unauthorized transaction on the app?","can-i-reverse-an-unauthorized-transaction-on-the-app-439","

Reversals depend on the status of the transaction. Report it promptly to increase the chances of recovery.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T15:55:26.000+00:00",{"_7":40,"_16":41,"_11":42,"_19":43,"_21":44,"_23":24},420,"Someone transferred money from my Moniepoint wallet into another account I am not aware of, please how do I get my money back.","someone-transferred-money-from-my-moniepoint-wallet-into-another-account-i-am-not-aware-of-please-how-do-i-get-my-money-back-420","

This is a case of a fraudulent transfer, which also means that your account has been compromised, and you needto immediately change your login details and authorisation pin.

Kindly reach out to our support team, providing the receipt of the transaction and details of the correct account you intended to make the transfer to. Our team will reach out to the bank for a possible recall of funds.

Kindly note that the recall of funds is dependent on :

Availability of funds in the beneficiary's account
Consent of the beneficiary
Discretion of the beneficiary and its Financial Institution.

Also note that a police report or court order will be needed in this case to validate the claim.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T14:32:44.000+00:00",{"_7":46,"_16":47,"_11":48,"_19":49,"_21":50,"_23":24},379,"What should I do if I suspect fraud through a USSD transaction?","what-should-i-do-if-i-suspect-fraud-through-a-ussd-transaction-379","

Dial the USSD code to block your account immediately and report the incident to Moniepoint Support with transaction details.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:13:21.000+00:00",{"_7":52,"_16":53,"_11":54,"_19":55,"_21":56,"_23":24},378,"Can Moniepoint recover funds from a fraudulent transaction?","can-moniepoint-recover-funds-from-a-fraudulent-transaction-378","

Fund recovery is not guaranteed. However, the Fraud Desk will initiate a recall request and advise you to obtain a court order for further action.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:11:17.000+00:00",{"_7":58,"_16":59,"_11":60,"_19":61,"_21":62,"_23":24},376,"What happens if a fraudulent transaction is traced to my POS account?","what-happens-if-a-fraudulent-transaction-is-traced-to-my-pos-account-376","

A lien may be placed on your account during the investigation. Cooperate by providing transaction receipts and related documentation.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:09:17.000+00:00",{"_7":64,"_16":65,"_11":66,"_19":67,"_21":68,"_23":24},375,"Can Moniepoint assist with police investigations?","can-moniepoint-assist-with-police-investigations-375","

Yes, Moniepoint can provide account details and transaction history to law enforcement upon receipt of a valid court order.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:08:14.000+00:00",{"_7":70,"_16":71,"_11":72,"_19":73,"_21":74,"_23":24},373,"What measures does Moniepoint take to secure app transactions?","what-measures-does-moniepoint-take-to-secure-app-transactions-373","

Moniepoint uses encryption, 2FA, and real-time transaction monitoring to enhance security.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:05:46.000+00:00",{"_7":76,"_16":77,"_11":78,"_19":79,"_21":80,"_23":24},371,"How can I enhance the security of my web account?","how-can-i-enhance-the-security-of-my-web-account-371","

Use a strong, unique password, enable two-factor authentication, and log out from shared devices after use.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:04:22.000+00:00",{"_7":82,"_16":83,"_11":84,"_19":85,"_21":86,"_23":24},369,"What should I do if I notice unauthorized activity on my Moniepoint web account?","what-should-i-do-if-i-notice-unauthorized-activity-on-my-moniepoint-web-account-369","

Change your password immediately and report the incident to the Fraud Desk or Support team. Provide details of the unauthorised activity.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:03:01.000+00:00",{"_7":88,"_16":89,"_11":90,"_19":91,"_21":92,"_23":24},368,"Can fraudulent transactions on my web account be reversed?","can-fraudulent-transactions-on-my-web-account-be-reversed-368","

Reversals depend on the nature and status of the transaction. Prompt reporting and cooperation are crucial for investigation.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T13:02:04.000+00:00",{"_7":94,"_16":95,"_11":96,"_19":97,"_21":98,"_23":24},365,"What steps should I take if I suspect my web account credentials have been compromised?","what-steps-should-i-take-if-i-suspect-my-web-account-credentials-have-been-compromised-365","

Reset your password immediately and monitor your account for unauthorised transactions. Inform Moniepoint Support promptly.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T12:59:59.000+00:00",{"_7":100,"_16":101,"_11":102,"_19":103,"_21":104,"_23":24},323,"What should I do if a fraudulent transaction occurs on my POS terminal?","what-should-i-do-if-a-fraudulent-transaction-occurs-on-my-pos-terminal-323","

Report the incident immediately to the Fraud Desk via email frauddesk@moniepoint.com or support channels. Provide transaction details, including date, amount, and reference ID.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T10:53:03.000+00:00",{"_7":106,"_16":107,"_11":108,"_19":109,"_21":110,"_23":24},321,"How can I secure my POS terminal to prevent fraud?","how-can-i-secure-my-pos-terminal-to-prevent-fraud-321","

Avoid sharing terminal credentials, regularly change passwords, and ensure attendants are trained to identify suspicious activities.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-09T10:51:36.000+00:00",{"_7":112,"_16":113,"_11":114,"_19":115,"_21":116,"_23":24},275,"What should I do if my card is used fraudulently?","what-should-i-do-if-my-card-is-used-fraudulently-275","

Report the fraudulent transaction to Moniepoint Support immediately. Block your card via the app or contact Support to prevent further misuse.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-05T13:08:19.000+00:00",{"_7":118,"_16":119,"_11":120,"_19":121,"_21":122,"_23":24},274,"How can I prevent fraud on my card?","how-can-i-prevent-fraud-on-my-card-274","

Keep your card details confidential, enable transaction alerts, and use virtual cards for online transactions.

Do not hesitate to contact us if you have any further questions or require additional information.

","2026-02-05T13:06:34.000+00:00","actionData","errors"]

Fraud

ARTICLES IN THIS SECTION

What should I do if I notice an unauthorized transaction on my app?