If your phone is stolen and you don’t have access to your SIM, you can still block your Moniepoint accounts using another person's phone. Have a friend or family member with access to the Moniepoint USSD channel dial *5573*911#. They should select "Stop Debit Transactions" and choose the "For Others" option. They’ll then need to enter your phone number or account number. To complete the process, they’ll be prompted to provide your PIN (not theirs). Once verified, all your Moniepoint accounts—including business, personal, and business owner accounts—will be blocked.
Do not hesitate to contact us if you have any further questions or require additional information.