For transactions less than 24 hours, kindly provide the beneficiary with the session ID/provider reference of the transaction and advise him/her to contact the bank as funds could be pending with the beneficiary’s bank.
The session ID can be gotten from the online receipt from your Moniepoint dashboard.
If the transaction is over 24 hours, please reach out to our support team with the transaction receipt for further escalation.
Do not hesitate to contact us if you have any further questions or require additional information.