My face verification is not working, please help!

Demilade Egbowon
Demilade Egbowon

If you encounter an error during face authentication, follow these steps:

  • Confirm that you are conducting the face verification and liveliness test in a well-lit area.
  • Ensure that you smile while looking at the camera frame.
  • Ensure you have no facial coverings on during the face authentication process.
  • Confirm that the person performing the face verification is the same individual whose BVN is registered to the profile.

If all the above conditions are met and the face verification issue persists, reach out to our support team for further assistance.
Our support team will provide additional guidance to address the face authentication error and ensure a successful verification process.

Do not hesitate to contact us if you have any further questions or require additional information.

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Comments

16 comments

  • Comment author
    Shella Panis

    I dey boss

    1
  • Comment author
    Abubakar Hashin

    My face verification is not working please help

    0
  • Comment author
    usama AHMAD ABDUSSALAM

    My account has been disable contact administer

    0
  • Comment author
    Murtala Hamza

    My face verification is not working please help me

    -1
  • Comment author
    Zaiyanmaliyu2017

    My face verification is not working please help me

    1
  • Comment author
    Awawu damilola Mohammed

    My account have been lock

    -1
  • Comment author
    Awawu damilola Mohammed

    My account has been lock base on username

    0
  • Comment author
    PEACE OSATO ARASOMWAN

    This is not a face verification, what’s wrong with the Monie point???
    The face verification is not working and you guys are holding peoples money. what’s going ?????
    Please resolve this

    -3
  • Comment author
    Agina Trust Oghenefevwe

    I can't login to my account

    0
  • Comment author
    Ibrahim Usman

    I can't login in to my app they are showing me invalid credentials

    1
  • Comment author
    Mercy Chinwendu

    My face verification isn't working

    0
  • Comment author
    Raheem Usman Abiodun

    Ay account isn't working help me find solution to it

    -2
  • Comment author
    Omoniyi jelilat Adeola

    My face verification isn't working pls help me

    0
  • Comment author
    Believe

    I want to open an account

    0
  • Comment author
    Amuzie Justin

    My face verification is not work why

    0
  • Comment author
    Iyanu Adeyemi

    My face verification is not work why help people

    0

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