Face Authentication failed, what do I do?

Demilade Egbowon
Demilade Egbowon

If you encounter an error during face authentication, follow these steps:

  • Confirm that you are conducting the face verification and liveliness test in a well-lit area.
  • Ensure that you roll your head twice within the camera frame.
  • Ensure you have no facial coverings on during the face authentication process.
  • Confirm that the person performing the face verification is the same individual whose BVN is registered to the profile.

If all the above conditions are met and the face verification issue persists, reach out to our support team for further assistance.
Our support team will provide additional guidance to address the face authentication error and ensure a successful verification process.

Do not hesitate to contact us if you have any further questions or require additional information.

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  • Comment author
    Abraham Segun Isaac

    What's will I do to register

  • Comment author
    Abosede Adelani-Coker

    How a BRM can move self onboard business owner to his terminal

  • Comment author
    Starboy Wonderboy

    I need to access my account now

  • Comment author
    David Michael

    Please I need to lodge my complain and I want a Swift response cause I have been on it for the past 7weeks and there wasn't a meaningful reply, please I need to upgrade my terminal and make bigger transaction but I found it so hard to upgrade my level and whenever I want to verify it ,it will show up verified successful


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