Face Authentication failed, what do I do?

Demilade Egbowon
Demilade Egbowon

If you encounter an error during face authentication, follow these steps:

  • Confirm that you are conducting the face verification and liveliness test in a well-lit area.
  • Ensure that you roll your head twice within the camera frame.
  • Ensure you have no facial coverings on during the face authentication process.
  • Confirm that the person performing the face verification is the same individual whose BVN is registered to the profile.

If all the above conditions are met and the face verification issue persists, reach out to our support team for further assistance.
Our support team will provide additional guidance to address the face authentication error and ensure a successful verification process.

Do not hesitate to contact us if you have any further questions or require additional information.

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Comments

25 comments

  • Comment author
    Abosede Adelani-Coker

    How a BRM can move self onboard business owner to his terminal

    0
  • Comment author
    Starboy Wonderboy

    I need to access my account now

    -1
  • Comment author
    David Michael

    Please I need to lodge my complain and I want a Swift response cause I have been on it for the past 7weeks and there wasn't a meaningful reply, please I need to upgrade my terminal and make bigger transaction but I found it so hard to upgrade my level and whenever I want to verify it ,it will show up verified successful

    0
  • Comment author
    Aliyu Abdullahi

    I need to access account now

    -1
  • Comment author
    Aliyu Abdullahi

    I want to office account

    0
  • Comment author
    Ibroskidy Graphics

    Showing liveliness check for about 3 weeks or more now and the face recognition in the app isn't clicking to snap

    0
  • Comment author
    FUAD OLI

    Fuad oli and support my phone number saved me

    0
  • Comment author
    magaji ishaku

    How can I comment while my request not solve

    0
  • Comment author
    magaji ishaku

    Allowed me please I sucffice the remaining money

    0
  • Comment author
    magaji ishaku

    Useless moniepoint

    1
  • Comment author
    Alexibhioke

    How do I get my account number

    -3
  • Comment author
    Alexibhioke

    https://support.moniepoint.com/hc/en-us/articles/14651860125725/comments/16079903694493

    0
  • Comment author
    Uthmanadamshehu32

    My Face Authentition is failed please help me

    0
  • Comment author
    Aminu Adamu

    What I do upgrade while the id is fail what the way I renewed the upgrade

    0
  • Comment author
    Elizabeth Novac

    I want to reactivate my face verification

    -1
  • Comment author
    Praise Atiba

    https://support.moniepoint.com/hc/en-us/articles/14651860125725/comments/16217549806621

    0
  • Comment author
    Abdulmalik Alaramma Sani

    I uploaded my document to upgrade level 5 two months ago,up to now it didn't upgrade level 5 , I don't know why ?

    1
  • Comment author
    Abdulmalik Alaramma Sani

    I'm waiting your answer

    0
  • Comment author
    johnonose2017

    Please I can't withdraw money from my account please how can I do it

    0
  • Comment author
    johnonose2017

    Please I can't withdraw money from my account please how can I do it

    0
  • Comment author
    johnonose2017

    My account is showing resisted card slash account I can't debit please help me

    0
  • Comment author
    Steven Dyn

    I paid for tv bills and not showing

    -1
  • Comment author
    Alamin ashir yusuf

    Alamin

    0
  • Comment author
    Alamin ashir yusuf

    Alameen

    0
  • Comment author
    Sonia Effiom

    How a BRM can move self onboard business owner to his terminal

    0

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