Firstly confirm the error response on the failed card payment to see if it is eligible to be logged for reversal. Click the link to see the errors eligible to be logged for refund
- From your Moniepoint dashboard, navigate to payments.
- Select withdrawals.
- Search for the transaction you want to log for reversal
- Scroll to the bottom of the transaction and click on 'log reversal'
- Enter the details of the account for reversal.
- Allow 24-48 business hours for feedback.
Do not hesitate to contact us if you have any further questions or require additional information.