I did a card transfer, the withdrawal was successful but the transfer failed, please help!

Demilade Egbowon
Demilade Egbowon
  • Updated

When this happens, it means that the funds are still present in the business owner's wallet. 

You can either choose to re-attempt the transfer or refund the customer the value for the card transfer transaction. 

Kindly reach out to our support team for further assistance, if you attempt a card transfer in which the withdrawal leg was successful and the transfer leg failed but the value for the transaction can not be found in your wallet. 

Do not hesitate to contact us if you have any further questions or require additional information.

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