BO remap requests are no longer processed via Moniedesk. All standard remapping should be handled directly by the BRM via MonieCRM.

How to Initiate a BO Remap in MonieCRM

1. Log in to MonieCRM.

2. Go to Ops Management.

3. Tap on Business Remapping.

4. Provide the Business NIN or BVN. (Note: Only eligible businesses that meet the standard criteria will be displayed).

5. Click on "Claim Business" on the specific business you want to claim.

6. A business remapping notification will automatically be sent to the business owner.

7. Final Step: To complete the remapping process, the business owner must log in to their platform and confirm their consent to be remapped to the new BRM.

This new feature allows the BRM to be able to successfully create additional registered business for BOs who have more than one business and would like to have Moniepoint business banking accounts under each of those businesses. The accounts will bear the name of the Business they belong to with the option of a suffix (Business name - suffix).

Only Business owners that have been successfully upgraded to the Registered Business Level are eligible to add additional registered business to their customer profile.

Unregistered BOs (on KYC Level 1-3) would not be able to create additional registered business.

To be able to successfully create an additional registered business, the BRM will need to be able to provide the following information:

1. CAC Registration Number
2. CAC Registration type
3. CAC Registration Documents
4. SCUML Certificate
5. TIN
6. Operating Licence
7. Business Address
8. Nature of Business

Steps to create Additional Registered Business

• Log on to the Moniepoint front-office as a BRM
• Expand the “Team Management” menu to reveal the sub-menus
• Select “Business owners” sub-menu
• Find the Business owner you want to add a new business to
• Click on the Business owner to navigate the “Business owner Details” Page
• Select the “View Businesses” action option. You should be navigate to the “Businesses” Page
• On the “Business” page, you can see a list of businesses that belong the the Business name
• Click on the “Add Business” button to be navigated to the Additional registered business creation flow
• Select whether you want an account to be created to the new business or you want the business to be created without an account yet
• Submit the business CAC registration information:
• Business registration type
• CAC registration number
• The system must be able to validate that:
• The business registration is valid
• The business owner is an affiliate of the business at CAC
• Submit the Supporting documents required based on the business registration type selected in the above step
• Select the Nature of business by selecting the business category/subcategory applicable to the business. You can select up to 3 business subcategories for a business
• Submit Additional required information about the business:
• TIN
• SCUML Certificate (based on the Nature of business selected above)
• Operating Licence (based on the Nature of business selected above)
• Submit the Address for the new business. You are allowed to use any of the previously verified addresses - business address or residential address.
• Setup account name for the account to be created alongside the business, if you selected the option to have an account created with the registered business.
• Review all the information you have submitted for the additional registered business before you submit finally for the Business to be created for the BO.

The ranking system is designed to evaluate the performance and transaction activity of business owners every week, offering rewards based on their performance.

There are four ranks, each with specific weekly or daily transaction requirements and associated commissions. Rankings are reviewed weekly, with higher performance in the previous week leading to better commissions.

To ascend the ranks and secure better commissions, business owners simply need to increase their transaction volume. The more transactions conducted, the higher the chance to advance and earn enhanced commissions. It's a system that rewards proactive engagement and transactional growth.

Do not hesitate to contact us if you have any further questions or require additional information.

BOs requesting  to join a regional WhatsApp BO group should reach out to their BRMs

BRMs requesting  to join a regional WhatsApp BO group should reach out to their SCs

Kindly send an email of this request using your official Moniepoint email address to your State Coordinator for approval. 

The mail should contain the following 

• Your BVN name 
• Email Address linked to your profile 
• Your BVN
• Your phone number
• Your current cashout account details and the account details you want to be updated. 

Once all of this information has been provided and approved by your state coordinator, it will be treated. 

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly reach out to your HRBP or SC on this

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to unregister a device from your dashboard

• Log in to your Moniepoint dashboard
• Click on the ‘Settings icon’ on the top right corner 
• Select ‘Devices’
• Select which of the devices you want to unregister and click on deactivate.
• The device will immediately be deactivated and will then require an OTP upon login before being able to access your dashboard.
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Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to view your rewards and track your progress:

Go to the referral menu from your dashboard on the Moniepoint Business App.

1. On the referral page, click on 'Personal Banking Referrals', and click on the side arrow for more details.
2. From the dashboard, you can also view the total amount earned from that specific referral program and check the remaining duration before the program expires.
3. Scroll further down to the invites tab to see the number and details of people who have started using your referral code or link. You can also track how much you've earned from them.

To understand the tasks your referrals need to complete for you to earn more, click on the down arrow next to Tasks.

1. This section provides insights into completed and pending activities, earnings per activity, and the maximum number of times or days left for users to perform these activities.
2. Click on the earnings tab to get a detailed breakdown of how much you have earned from the campaigns so far and identify the specific users contributing to these earnings.
3. Now you have a comprehensive overview of your referral program, including campaign details, referral invites, task completion status, and earnings breakdown.

Do not hesitate to contact us if you have any further questions or require additional information.

Kindly follow the steps below to view your rewards and track your progress:

Go to the referral menu from your dashboard on the Moniepoint Business App.

1. On the referral page, click on 'Personal Banking Referrals', and click on the side arrow for more details.
2. From the dashboard, you can also view the total amount earned from that specific referral program and check the remaining duration before the program expires.
3. Scroll further down to the invites tab to see the number and details of people who have started using your referral code or link. You can also track how much you've earned from them.

To understand the tasks your referrals need to complete for you to earn more, click on the down arrow next to Tasks.

1. This section provides insights into completed and pending activities, earnings per activity, and the maximum number of times or days left for users to perform these activities.
2. Click on the earnings tab to get a detailed breakdown of how much you have earned from the campaigns so far and identify the specific users contributing to these earnings.
3. Now you have a comprehensive overview of your referral program, including campaign details, referral invites, task completion status, and earnings breakdown.

Do not hesitate to contact us if you have any further questions or require additional information.

To cash out your referral earnings, navigate to the referral menu from your dashboard on the Moniepoint Business App.

1. On the referral page, scroll down to the section containing the cashout button. Here, you'll find the total available earnings you can cash out.
2. To review past cashouts, click on the "View Past Cashouts" button. This will display a list of previous cashouts carried out on your account.
3. To proceed with a new cashout, click the "Cashout" button.
4. On the next screen, you can specify the wallet to pay into by clicking on "Change." Also, input the amount you wish to cash out.
5. Click on "Cashout" and then proceed to the next screen. This should be a straightforward process to successfully complete your cashout.

By following these steps, you can easily navigate through the cashout process on the Moniepoint Business App, ensuring a seamless and efficient transaction.

Do not hesitate to contact us if you have any further questions or require additional information.

A Personal Banking customer can input a referral code during the sign-up process on the Moniepoint Personal Banking App by following these steps:

• Download the Moniepoint Personal Banking application from the Google Play Store or the Apple Appstore.
• Launch the application.
• Click on “Sign Up”.
• Input their email address and phone number.
• Enter the referral code shared by the BO or BRM. Note that the referral code is optional, and sign-up can proceed without it.

The application will validate the referral code. A green message confirms a valid code, while an error message indicates an invalid one.

After successful code validation, the user can supply additional necessary information to complete the sign-up process.

Do not hesitate to contact us if you have any further questions or require additional information.

A customer can still use the referral code given to them after the sign-up process if they forgot to input it during the sign-up process. To do thi,s follow the steps below:

• Log in to the personal banking application.
• Click on the profile icon at the top left corner of the screen.
• Click on add referral code option
• Input the referral code from the BO or BRM.
• Click on the Submit button.

This code will be validated by the application; hence, only valid referral codes will be allowed to be entered. If the code is valid, the green message will show up as in the screen below. If it is invalid, an error message will be displayed.

Do not hesitate to contact us if you have any further questions or require additional information.

To find out how long a referral campaign lasts, please follow the steps below:

• Go to the referral menu from your dashboard.
• On the referral page, scroll down to the particular referral program you are interested in, and you will see the time it expires in the screenshot below.
• Also, if you click on any one of the referral campaigns, once the referral program page loads, you will be able to see the expiry period remaining. 

Do not hesitate to contact us if you have any further questions or require additional information.

• Once you click on the referral campaign you are interested in.
• You can scroll down.
• To see the list of tasks they need to complete for you to earn more money, click on the down arrow next to Tasks. Here, you will see the activities they have carried out and those that they have not, how much you earn from each activity and the maximum number of times or days left that the user can carry out that activity that will earn money for you.
• You can also click on the earnings tab to see a breakdown of how much you have earned from the campaigns so far and the users these earnings came from.

Do not hesitate to contact us if you have any further questions or require additional information.

You are to register as a sales agent on the app using your Moniepoint business account.

Once you log into your business account, click on the icon "Become a sales agent and follow the prompt. Contact a BRM close to you or visit the nearest Moniepoint office close to you to get cards for resale.

Do not hesitate to contact us if you have any further questions or require additional information.

When a card is sold, 80 naira is credited to the sales agent's primary wallet, and an additional 820 naira is credited to the card sales wallet. These funds cannot be moved into the main wallet until all the cards in that batch have been sold. For instance, if a card batch containing 5 cards is sold, 80 naira is credited to the main wallet instantly. This implies that a total of 400 naira will be credited as commission from card sales into the main wallet, and an additional 4100 naira will be credited as commission from card sales into the card sales wallet once the last card in the batch is sold.

The only reason for a reduction in the card sales commission is if the card is sold to an existing cardholder who wants to replace their lost, stolen or destroyed card. The commission on cards sold in this case is 200 naira.

Do not hesitate to contact us if you have any further questions or require additional information.