What information do I need to provide to lodge a chargeback request?

1. The transaction details should include the account number, date, amount, and the CBA reference.
2. If applicable, provide evidence of any communication with the merchant.
3. If the claim is a partial or full disbursement, or if the merchant failed to provide value, provide a detailed explanation for your dispute.

Do not hesitate to contact us if you have any further questions or require additional information.