Face Authentication failed, what do I do?

Demilade Egbowon
Demilade Egbowon
  • Updated

If you encounter an error during face authentication, follow these steps:

  • Confirm that you are conducting the face verification and liveliness test in a well-lit area.
  • Ensure that you roll your head twice within the camera frame.
  • Ensure you have no facial coverings on during the face authentication process.
  • Confirm that the person performing the face verification is the same individual whose BVN is registered to the profile.

If all the above conditions are met and the face verification issue persists, reach out to our support team for further assistance.
Our support team will provide additional guidance to address the face authentication error and ensure a successful verification process.

Do not hesitate to contact us if you have any further questions or require additional information.

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