Kindly proceed to log the transaction for reversal if eligible. Please note that if we receive a settlement for the transaction, the customer will get a reversal within 24-48 working hours.
If not, please advise the customer to visit his/her bank to fill a dispense error form.
How to log failed card payment/withdrawal transactions for reversal.
Do not hesitate to contact us if you have any further questions or require additional information.
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