This is a case of a fraudulent transfer, it also means that your account has been compromised and you need immediately change your log in details and authorisation pin.
Kindly reach out to our support team providing the receipt of the transaction and details of the correct account you intended to make the transfer to. Our team will reach out to the bank for a possible recall of funds.
Kindly note that the recall of funds is dependent on :
- Availability of funds in the beneficiary's account
- Consent of the beneficiary
- Discretion of the beneficiary and it’s Financial Institution.
Also note that a police report or court order will be needed in this case to validate the claim.
Do not hesitate to contact us if you have any further questions or require additional information.
Article is closed for comments.