I did a successful transfer, but the beneficiary is yet to get the value.

Demilade Egbowon
Demilade Egbowon
  • Updated

Kindly avail the beneficiary with the 30-digit session ID on the transaction receipt and advice him/her to contact their bank providing the session ID as the bank might be experiencing a delay in crediting the account of the beneficiary. 

If this has been done and the beneficiary is yet to receive the value in his/her account after 24 hours, please reach out to our support team for further assistance. 

Do not hesitate to contact us if you have any further questions or require additional information.

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